Feedback, delivered to
the right place.
كل تقييم يوصل لمكانه
Create branded feedback touchpoints for QR codes, NFC tags, SMS, email, WhatsApp, receipts, branches, staff, and departments — all connected to one clear dashboard.
See how it works →Designed for businesses that collect feedback via QR codes, NFC tags, WhatsApp, email, and in-store.
One touchpoint after service. Instant insight.
After any interaction, your team shares a feedback touchpoint — via WhatsApp, QR code, NFC, email, or SMS. Customers rate in seconds — no app, no sign-up.
- ✓Works on QR, NFC, WhatsApp, SMS, email, and web
- ✓Customers see your branding, not Wafeed
- ✓Responses appear in your dashboard instantly
Support Team
Thank you for contacting us 💙
Please rate your experience:
wafeed.co/r/yourbiz
10:32 AM ✓✓
شكرًا لتواصلك معنا 💙
قيّم تجربتك من هنا:
wafeed.co/r/yourbiz
10:32 AM ✓✓
Example follow-up message via WhatsApp (English & Arabic)
You cannot improve what you do not measure.
Customer interactions happen across many channels — but businesses rarely measure how good the service was after each one ends.
No view of service quality
You have no clear picture of how individual staff or branches are performing after conversations end.
Negative feedback goes public
Unhappy customers leave Google reviews before management ever hears about the problem.
Missed Google reviews
Happy customers rarely go out of their way to leave a review without a direct prompt at the right moment.
Branch performance is opaque
When you have multiple locations or teams, comparing their quality is guesswork without structured data.
Feedback is scattered across channels
Messages of praise or complaint get buried across chats and channels, never aggregated or acted on.
Problems escalate before you know
By the time a complaint surfaces, the customer has already formed — and shared — a negative opinion.
One feedback link. Clear customer insights.
Share a Wafeed touchpoint after any interaction — as a QR code, NFC tag, link, or message. Customers rate in seconds, and your dashboard turns responses into useful insights.
Share your touchpoint
Share "wafeed.co/r/yourbiz" via WhatsApp, SMS, or email — or print a QR code on receipts, packaging, or in-store displays.
Customer rates in seconds
They tap 1–5 stars, pick a reason, and optionally add a comment. No account needed.
You get actionable insight
See ratings by staff, branch, or date. Get alerted on low ratings. Invite happy customers to Google.
Everything you need
Built for businesses that care about customer experience across every channel and every touchpoint.
Omnichannel feedback touchpoints
Create touchpoints for QR codes, NFC tags, SMS, email, WhatsApp, website links, and social media — share from anywhere.
QR code generator
Generate downloadable QR codes for tables, receipts, counters, and delivery packaging.
Staff & branch tracking
Create separate links per staff member or branch. Compare performance across your whole team.
Google Review redirect
Invite satisfied customers to share their experience on Google after submitting positive feedback.
Low rating alerts
Get email alerts when a low rating comes in so your team can follow up before issues escalate.
Branded feedback pages
Add your logo, colours, and custom thank-you messages. Customers see your brand, not Wafeed.
Custom domain
Use your own domain for feedback links. Professional and consistent with your brand.
Custom SMTP
Send notification emails from your own email domain using your SMTP credentials.
CSV export
Export all feedback data to CSV for reporting, spreadsheets, and business reviews.
Admin & voucher system
Full admin panel with user management, plan vouchers, and audit logs.
Who uses Wafeed?
Any business that talks to customers — through any channel, anywhere.
Customer support teams
Collect feedback after every service interaction. Know which agents perform best, whatever the channel.
Learn more →Restaurants & cafés
Collect table feedback via QR codes. Get alerted when a guest had a bad experience.
Learn more →Salons & clinics
Gather appointment feedback by staff member. Track client satisfaction and repeat visits.
Learn more →Retail & Instagram shops
Turn WhatsApp and DM orders into customer reviews. Know what your buyers think.
Learn more →Multi-branch businesses
Compare satisfaction across locations. Identify your best-performing branches instantly.
Learn more →Service companies
Collect post-service feedback by job or technician. Build a measurable quality standard.
Learn more →Your feedback dashboard
See ratings, comments, trends, and Google review clicks in one clean view. No spreadsheets.
Recent Submissions
Excellent service, responded very quickly on WhatsApp.
2h agoStaff was polite and helpful. Will definitely return.
4h agoGood experience overall, minor wait time.
6h agoWaited over an hour for a response.
8h agoVery professional team. Highly recommend.
1d agoRating Distribution
Start free, grow when ready
The Free plan gives you everything to get started. Upgrade when your business needs more links, submissions, or features.
Common questions
Have more? See the full FAQ →
How do I share my feedback touchpoint?
Copy your link and paste it into any WhatsApp conversation, Instagram DM, email, or SMS. You can also download a QR code to print on receipts, program an NFC tag, or display in-store.
Is Wafeed free to start?
Yes. The Free plan lets you collect up to 30 submissions per month with one touchpoint — no credit card required.
Can I track individual staff performance?
Yes. Create a unique feedback link per staff member and compare their ratings in your dashboard.
Do customers need an account to leave feedback?
No. Customers open the link in any browser and submit their rating in seconds — no sign-up needed.
What languages does it support?
The public feedback page supports both Arabic and English. Your dashboard is in English.
Start collecting feedback today.
Create your first feedback touchpoint in minutes and share it via any channel.