Turn Instagram and WhatsApp orders into useful feedback.
Retail and online shops close orders on Instagram DM and WhatsApp every day — but they rarely collect structured feedback. Wafeed makes it effortless.
Send link after order delivery
When you message the customer that their order has been delivered, paste your feedback link. One extra line in a WhatsApp message is all it takes.
QR code on packaging
Print your QR code inside the box, on the bag, or on the receipt. Customers scan after receiving their order.
Invite satisfied buyers to Google
Customers who rate 4 or 5 stars are invited to share their experience on Google. Build your online reputation naturally.
Track product and service satisfaction
Create links for different product categories or order types. See which items get the best customer responses.
Know when a buyer is unhappy
Receive an email alert when a low rating comes in. Follow up directly before the customer posts about it publicly.
Collect comment-level insight
Customers can add a comment with their rating. Read what buyers actually think — not just the star count.
Example: WhatsApp order flow
Start collecting buyer feedback.
Free plan. No credit card. Your first link in minutes.