Refund & Cancellation Policy

This policy covers refunds and cancellations for Wafeed paid plans (Starter, Team, Business). During the current MVP phase, paid plans are activated manually by our team — online card payment via Tap Payments or another processor is not yet available.

We aim to be fair and reasonable in all refund and cancellation decisions.

Until online payment is introduced, subscriptions are activated manually following direct agreement between you and our team. The terms of any specific arrangement (price, duration, features) are agreed at the time of activation.

When Tap Payments or another payment processor is integrated, this policy will be updated to reflect the applicable payment and refund handling for that method.

Refund requests are reviewed on a case-by-case basis. We aim to respond to all requests within 5 business days.

• If you experience a technical issue that prevents you from using the Service and we are unable to resolve it, a pro-rated refund may be offered.
• If you change your mind shortly after a manual plan activation and have not materially used the paid features, a refund may be considered.
• Refunds are less likely to be approved for periods where the Service has been actively used.

To request a refund, please contact us via the contact page with your account details and reason for the request.

The following may be non-refundable once work has commenced:

• Setup and configuration fees for custom branding or custom domain connection.
• Manual plan activations where the plan period has substantially passed.
• Any fees specifically agreed as non-refundable at the time of arrangement.

You may cancel your paid subscription at any time by contacting us. Upon cancellation:

• Access to paid features will continue until the end of the active billing period, unless otherwise agreed.
• Your account and data will remain accessible on the free plan after the paid period ends.
• No pro-rated refund is provided for unused days within an active period unless agreed under Section 3.

We may also cancel or suspend a subscription if there is a violation of the Terms of Service or the Acceptable Use Policy.

• Voucher codes have no cash value and cannot be exchanged for money.
• Vouchers may have expiry dates and eligibility conditions.
• Expired or unused vouchers are not refundable or extendable unless expressly stated.
• Promotional offers are subject to their stated terms at the time of issue.

When online payment via Tap Payments or another processor is introduced, this policy will be updated to include the refund and chargeback terms applicable to those payment methods. Relevant payment processor terms may also apply.

For refund or cancellation requests, please contact us via the contact page.